Product Returns and Refunds for 39clues.childrens-library.com

What is the Return Policy?

You may return most products purchased. Most items may be returned with Thirty days of receiving the item. However we aren't the initial seller therefore you must contact and/or refer to the main sellers terms for returns individually.

How soon will I receive a refund on a returned item?

Refunds are generally made to the initial card and can take up to 1 month to credit back. However, some resellers might have different policies regarding refunds, for example only giving store credit or gift certificates. Please consult an original sellers refund policy.

3rd party Seller Returns Policies

Although many sellers supply a returns policy equivalent to our own, some seller returns policies could vary. Each seller's return guarantee is available on the vendor's web page. Handling and shipping charges for returning items shipped by a seller are borne with the buyer.

Items worth over must be returned towards seller with a trackable shipping service. Should the order is worth 0 or over, insure the shipment for the price of this product and ship your return using a signature shipping service. For items below , we recommend USPS delivery confirmation service.

Note: Should a package doesn't arrive and you do not use a trackable method to return or you refuse the shipment as a method of return, you might not be eligible for a refund.

Items with FREE Return Shipping

The below items usually come with a free return shipping method.

  • Baby Items
  • Shoes
  • Clothing
  • Accessories
  • Jewelry
  • Watches (except those offered in Sports & Outdoors)

Large Items Delivered by Specialty Carriers

To return a heavy or bulky item that had been delivered by way of specialty carrier (e.g., CEVA, ABF, Pilot), go to the Online Returns Center. The Returns Center will help you throughout the returns process and will have you contact our specialized customer service team, which may schedule the pickup of your item.

Note: Please do not refuse the delivery of your item. To assure the return and refund are processed correctly.


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